Fourteen days to change your mind

• You have 14 calendar days from the day you — or a third party you nominate — take physical possession of the goods.
• Where an order is delivered in several parcels, the period runs from the day the last item arrives.
• You do not need to give a reason and you are not charged a penalty.
• To meet the deadline it is enough that you send your communication before the 14 days expire.
• If we had failed to inform you of this right, the period would extend to 12 months after the initial 14 days. This page constitutes that information, and it is also linked from the checkout and from every order confirmation.

1. Tell us clearly that you are withdrawing. Email support@jaimesignessoler.lol, call +34 1608643196, or post a letter to the address at the bottom of this page. You may use the model form below, but any unambiguous statement is valid.
2. Include your order reference, which caps you are returning, and whether you are returning all of them or part of a set.
3. We reply within one working day with a return reference. Please do not post anything back before you have that reference — it is what lets us match the parcel to your order.
4. Send the goods back without undue delay and in any case within 14 days of telling us.

You may handle a cap as you would in a shop: try it on, look at the cloth, check the fit. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

In practice, for a cap that means: trying it on is fine; wearing it outdoors for a week, washing it against the care instructions, or altering it is not.

• We refund all payments received from you, including the standard delivery cost, within 14 days of being informed of your withdrawal.
• We may withhold the refund until we have received the goods back, or until you supply proof of having sent them, whichever is earlier.
• The refund is made using the same means of payment you used, unless you expressly agree otherwise. You are not charged a fee for the refund.
• If you chose a delivery method more expensive than our standard one, we refund the standard cost, not the upgrade.
• Return shipping costs are borne by you, unless the goods are faulty or not what you ordered — in which case we pay and arrange the collection.

You may return one cap out of a three-cap set and keep the other two. The returned cap is refunded at its single price, and the set discount is recovered pro rata across what you return. Here is exactly how that works, using the Neutral Set:

The recovery is proportional, not total: returning one of three does not cancel the discount on the two you keep. If you return all three, the whole order is refunded in full and nothing is recovered.

The same arithmetic applies to a set assembled yourself from three colours of one style, and to the six-cap rotation, where the discount is divided by six instead of three.

Reproduced from Annex B of Spanish Royal Legislative Decree 1/2007. You are not obliged to use it. Copy the text, fill it in, and send it to support@jaimesignessoler.lol or by post.

A la atención de JAIME SIGNES SOLER SL,
Calle de Teulada 31, 03740 Gata de Gorgos, Alicante, España
Teléfono: +34 1608643196 — Correo electrónico: support@jaimesignessoler.lol

Por la presente le comunico / comunicamos (*) que desisto de mi /
desistimos de nuestro (*) contrato de venta del siguiente bien:

  Referencia del pedido: ..............................................
  Artículo(s) que se devuelve(n): .....................................

  Pedido el / recibido el (*): ........................................

  Nombre del consumidor y usuario: ....................................

  Domicilio del consumidor y usuario: .................................
  .....................................................................

  Firma del consumidor y usuario
  (solo si el presente formulario se presenta en papel): ..............

  Fecha: ..............................................................

(*) Táchese lo que no proceda.

English translation of the same declaration: “I hereby give notice that I withdraw from my contract of sale of the following goods: [order reference, items returned], ordered on / received on [date], name of consumer, address of consumer, signature (only if this form is notified on paper), date.”

• Trade and wholesale purchases. The right of withdrawal is a consumer right; trade terms are set out in the quote. See wholesale enquiries.
• Goods altered to your instructions. We do not currently offer alterations, so in practice nothing in the range falls outside the right.
• Faults. A fault is not a withdrawal — it is covered by the legal guarantee of conformity, which runs for 3 years and does not expire after 14 days.